Study on development of appraisal business performance indicator

Abstract

Today, the paradigm of the contents industry is fast changing like in, for example, convergence of contents, cloud computing environment, and diffusion of smart device supply. As a result, copyright competition is intensified day by day between the contents industries as well as between countries with the advent of global cultural competition era. As a result, copyright disputes are occurring and appraisal business to make judgments on such matters is increasing. In this study, we intended to look into the concept of performance indicator and the method to approach it in order to develop a balanced score card based performance indicator as a criterion to measure whether organizational missions, strategic goals or performance goals of appraisal business have been accomplished or not, and to develop performance indicator of appraisal business for public organizations performing appraisal businesses using the balanced score card based method. © Springer Science+Business Media Dortdrecht 2012.