The impact of the brand management system on brand performance in B-B and B-C environments
- Authors
- Lee, Jinyong; Park, Seong Yong; Baek, Ingee; Lee, Chun-Seon
- Issue Date
- Oct-2008
- Publisher
- ELSEVIER SCIENCE INC
- Keywords
- Brand management system; B-B; B-C; Brand performance; Market orientation
- Citation
- INDUSTRIAL MARKETING MANAGEMENT, v.37, no.7, pp 848 - 855
- Pages
- 8
- Journal Title
- INDUSTRIAL MARKETING MANAGEMENT
- Volume
- 37
- Number
- 7
- Start Page
- 848
- End Page
- 855
- URI
- https://scholarworks.bwise.kr/cau/handle/2019.sw.cau/58074
- DOI
- 10.1016/j.indmarman.2008.04.005
- ISSN
- 0019-8501
- Abstract
- Many companies are interested in the issue of how to develop strong brands. Although the brand management system (BMS) within a firm is very likely to have a positive impact on brand performance, there have been no empirical studies on the roles of the BMS. In this paper, we develop a conceptual model using the BMS and empirically examine its effect on brand performance. In particular, we compare how the BMS works as a mediating variable between market orientation and brand performance under B-B and B-C environments. The empirical results based on survey data from 1000 brand managers (from 770 B-C and 230 B-B firms) show that firms possessing a well-organized BMS dramatically enhance brand performance. The links of market orientation-BMS-brand performance are confirmed under both B-B and B-C environments. However, no other effects exist for B-B firms whereas a positive effect of market orientation on brand performance is observed in B-C firms. This study also offers some implications and future research questions based on the current results.
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