Psychological antecedents of telehealth acceptance: A technology readiness perspectiveopen access
- Authors
- Li, Xue; Zhou, Yusheng; Liu, Yanfeng; Wang, Xueqin; Yuen, Kum Fai
- Issue Date
- Jun-2023
- Publisher
- Elsevier Ltd
- Keywords
- COVID-19; Perceived value; Public health; Technology readiness model; Telehealth; User behavior
- Citation
- International Journal of Disaster Risk Reduction, v.91
- Journal Title
- International Journal of Disaster Risk Reduction
- Volume
- 91
- URI
- https://scholarworks.bwise.kr/cau/handle/2019.sw.cau/67905
- DOI
- 10.1016/j.ijdrr.2023.103688
- ISSN
- 2212-4209
- Abstract
- The ongoing coronavirus pandemic has been threatening the healthcare system. In this context, telehealth is a potential solution to deliver effective and safe health care to the public. To facilitate the application and acceptance of telehealth, a good understanding of psychological determinants is of great importance. Therefore, this study aims to examine the public's positive and negative mindsets towards telehealth. A theoretical model was established by employing the technology readiness model and perceived value theory. To empirically test the relationships between constructs, a total of 500 responses from residents in Singapore were collected; thereafter, structural equation modeling was performed. The results indicate that discomfort negatively impacts perceived value whereas optimism and innovativeness positively impact users' perceived value. Further, perceived value positively impacts the acceptance of telehealth via attitude. Demographic factors (i.e. internet literacy, age, education) can also influence certain aspects of technology readiness (e.g. innovativeness, optimism). Moreover, social influence is an important moderator between perceived value and the acceptance of telehealth. The empirical findings enhance the understanding of users' psychology concerning telehealth and provide policy recommendations regarding the development of telehealth to improve public health. © 2023 Elsevier Ltd
- Files in This Item
-
- Appears in
Collections - ETC > 1. Journal Articles
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.