EC2 UNDERSTANDING AIRLINE TRAVELERS' PERCEPTIONS OF WELL-BEING: THE ROLE OF COGNITION, EMOTION, AND SENSORY EXPERIENCES IN AIRLINE LOUNGES

Abstract

This study investigated the relationships among cognition, emotion, sensory, wellbeing perception, satisfaction, word-of-mouth, and intention to revisit airline lounges. Results of the structural analysis revealed that travelers' overall perceptions of well-being were more dependent on the cognitive and sensory dimensions of the lounge experience, and cognitive evaluation was more influential than sensory evaluation in enhancing this perception of well-being. Our results indicated that travelers' perceived well-being with regard to the airline lounge experience induced high levels of satisfaction. Moreover, it was identified that this perception of well-being was not enough to generate travelers' positive word-of-mouth, but it did ensure their repatronage.