비대면 스포츠시장 융합인력양성사업의 교육서비스품질 분석

Abstract

The purpose of this study was to figure out the importance and satisfaction in recognitions of Non-Face-to-Face Sports Market Convergence Manpower online education participants. In order to achieve this objective, samples were taken by using snowball sampling method among non-probability sampling methods. Total 403 data were collected in this study except data which did not respond or trustlessly responded. In data processing, via SPSS version 21.0 for window, exploratory factor analysis, Cronbach's α, frequency analysis, and Importance-Performance Analysis. The results were as follows. Items included in the Ⅰ quadrant are the practical relevance of educational information, the usefulness of the educational information, the overall design of the education platform, the appropriate difficulty of education, the experience and professionalism of the education instructor, the lecture title and composition of the education, the ease of access to the platform, the education The latest information delivery of lecture contents, reliability of education information, lecture ability of education instructors, lecture video quality of education, convenient system of education platform, and content delivery ability of education instructors were shown. Items included in Quadrant II were easy and clear lecture content, communication ability between instructors and trainees, practical relevance of education, and appropriate lecture time and lecture volume. None of the items in the Ⅲ quadrant were included, and the items in the Ⅳ quadrant were found to be the form of lectures on the platform, the acquisition of professional knowledge through education, and the provision of sufficient learning materials for the lectures.