서비스 접점 직원의 과도한 경어사용이 고객의 지각된 서비스 품질에 미치는 영향: 감정과 서비스 확신성의 매개효과
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 김영미 | - |
dc.contributor.author | 송유진 | - |
dc.date.accessioned | 2021-06-22T18:02:51Z | - |
dc.date.available | 2021-06-22T18:02:51Z | - |
dc.date.created | 2021-01-22 | - |
dc.date.issued | 2016-03 | - |
dc.identifier.issn | 1598-1150 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/erica/handle/2021.sw.erica/15537 | - |
dc.language | 한국어 | - |
dc.language.iso | ko | - |
dc.publisher | 한국서비스경영학회 | - |
dc.title | 서비스 접점 직원의 과도한 경어사용이 고객의 지각된 서비스 품질에 미치는 영향: 감정과 서비스 확신성의 매개효과 | - |
dc.title.alternative | Influences of Employee's Excessive Honorific Usage During Service Encounter on Customers' Perceived Service Quality | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | 송유진 | - |
dc.identifier.doi | 10.15706/jksms.2016.17.1.009 | - |
dc.identifier.bibliographicCitation | 서비스경영학회지, v.17, no.1, pp.175 - 201 | - |
dc.relation.isPartOf | 서비스경영학회지 | - |
dc.citation.title | 서비스경영학회지 | - |
dc.citation.volume | 17 | - |
dc.citation.number | 1 | - |
dc.citation.startPage | 175 | - |
dc.citation.endPage | 201 | - |
dc.type.rims | ART | - |
dc.identifier.kciid | ART002097631 | - |
dc.description.journalClass | 2 | - |
dc.description.isOpenAccess | N | - |
dc.description.journalRegisteredClass | kci | - |
dc.subject.keywordAuthor | Service Encounter | - |
dc.subject.keywordAuthor | Honorific | - |
dc.subject.keywordAuthor | Emotion | - |
dc.subject.keywordAuthor | Assurance | - |
dc.subject.keywordAuthor | Perceived Service Quality | - |
dc.identifier.url | https://www.dbpia.co.kr/journal/articleDetail?nodeId=NODE06648759 | - |
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