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서비스 접점 직원의 과도한 경어사용이 고객의 지각된 서비스 품질에 미치는 영향: 감정과 서비스 확신성의 매개효과Influences of Employee's Excessive Honorific Usage During Service Encounter on Customers' Perceived Service Quality
- Other Titles
- Influences of Employee's Excessive Honorific Usage During Service Encounter on Customers' Perceived Service Quality
- Issue Date
- Mar-2016
- Publisher
- 한국서비스경영학회
- Keywords
- Service Encounter; Honorific; Emotion; Assurance; Perceived Service Quality
- Citation
- 서비스경영학회지, v.17, no.1, pp.175 - 201
- Indexed
- KCI
- Journal Title
- 서비스경영학회지
- Volume
- 17
- Number
- 1
- Start Page
- 175
- End Page
- 201
- ISSN
- 1598-1150
- Files in This Item
- Go to Link
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Related Researcher
- Song, Eugene
- COLLEGE OF BUSINESS AND ECONOMICS (DIVISION OF BUSINESS ADMINISTRATION)