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KCI
콜센터 고객정보시스템의 이용자 만족도 제고를 위한 실증 연구
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조성호;
박광호
Article
Issue Date
2013
Citation
한국전자거래학회지, v.18, no.2, pp.257 - 277
Publisher
한국전자거래학회
KCI
서비스 산업에서의 직무환경이 서비스 생산성에 미치는 영향에 관한 연구- K 유선통신사 콜센터 사례를 통한 실증 연구 -
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조성호;
박광호
Article
Issue Date
2013
Citation
e-비즈니스연구, v.14, no.1, pp.249 - 273
Publisher
국제e-비즈니스학회
KCI
비대면 접점 콜센터의 성과 제고를 위한 서비스 프로세스 모델링에 관한 연구
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조성호;
박광호
Article
Issue Date
2014
Citation
디지털융복합연구, v.12, no.1, pp.149 - 161
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한국디지털정책학회
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Park, Kwang ho
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