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서비스 혁신 연구：프레임워크와 연구이슈
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| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | 김광재 | - |
| dc.contributor.author | 홍유석 | - |
| dc.contributor.author | 신동민 | - |
| dc.contributor.author | 정재윤 | - |
| dc.contributor.author | 박하영 | - |
| dc.contributor.author | 홍정완 | - |
| dc.contributor.author | 강완모 | - |
| dc.contributor.author | 신하용 | - |
| dc.contributor.author | 이연희 | - |
| dc.contributor.author | 조남욱 | - |
| dc.date.accessioned | 2021-06-23T16:04:31Z | - |
| dc.date.available | 2021-06-23T16:04:31Z | - |
| dc.date.issued | 2009-12 | - |
| dc.identifier.issn | 1225-0988 | - |
| dc.identifier.uri | https://scholarworks.bwise.kr/erica/handle/2021.sw.erica/41498 | - |
| dc.description.abstract | The competitiveness of the service sector is driven by its productivity. Services innovation is essential to enhancing service productivity. This paper first presents a framework for services innovation. The framework consists of three main phases of a service lifecycle (namely, service development, service operation, and service improvement), which are supported by IT infrastructure and service R&D management functions. This paper then identifies major research issues that should be investigated in the near future. The current issues of three representative service industries (namely, healthcare service, telecommunications service, and financial service) are also discussed. | - |
| dc.format.extent | 22 | - |
| dc.language | 한국어 | - |
| dc.language.iso | KOR | - |
| dc.publisher | 대한산업공학회 | - |
| dc.title | 서비스 혁신 연구：프레임워크와 연구이슈 | - |
| dc.title.alternative | Services Innovation：Research Framework and Research Issues | - |
| dc.type | Article | - |
| dc.publisher.location | 대한민국 | - |
| dc.identifier.bibliographicCitation | 대한산업공학회지 , v.35, no.4, pp 226 - 247 | - |
| dc.citation.title | 대한산업공학회지 | - |
| dc.citation.volume | 35 | - |
| dc.citation.number | 4 | - |
| dc.citation.startPage | 226 | - |
| dc.citation.endPage | 247 | - |
| dc.identifier.kciid | ART001393362 | - |
| dc.description.isOpenAccess | N | - |
| dc.description.journalRegisteredClass | kci | - |
| dc.subject.keywordAuthor | Services Innovation | - |
| dc.subject.keywordAuthor | Service Development | - |
| dc.subject.keywordAuthor | Service Operation | - |
| dc.subject.keywordAuthor | Service Improvement | - |
| dc.subject.keywordAuthor | Service R&D | - |
| dc.identifier.url | https://www.dbpia.co.kr/journal/articleDetail?nodeId=NODE01906323 | - |
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Related Researcher
- Shin, Dong min
- ERICA 공학대학 (DEPARTMENT OF INDUSTRIAL & MANAGEMENT ENGINEERING)