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서비스 혁신 연구：프레임워크와 연구이슈Services Innovation：Research Framework and Research Issues
- Other Titles
- Services Innovation：Research Framework and Research Issues
- Issue Date
- Dec-2009
- Publisher
- 대한산업공학회
- Keywords
- Services Innovation; Service Development; Service Operation; Service Improvement; Service R&D
- Citation
- 대한산업공학회지 , v.35, no.4, pp 226 - 247
- Pages
- 22
- Indexed
- KCI
- Journal Title
- 대한산업공학회지
- Volume
- 35
- Number
- 4
- Start Page
- 226
- End Page
- 247
- ISSN
- 1225-0988
- Abstract
- The competitiveness of the service sector is driven by its productivity. Services innovation is essential to enhancing service productivity. This paper first presents a framework for services innovation. The framework consists of three main phases of a service lifecycle (namely, service development, service operation, and service improvement), which are supported by IT infrastructure and service R&D management functions. This paper then identifies major research issues that should be investigated in the near future. The current issues of three representative service industries (namely, healthcare service, telecommunications service, and financial service) are also discussed.
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Related Researcher
- Shin, Dong min
- ERICA 공학대학 (DEPARTMENT OF INDUSTRIAL & MANAGEMENT ENGINEERING)