Moderating effects of wage satisfaction and social-organizational support on the relationship between emotional dissonance and turnover intention among korean dental hygienists
- Authors
- Kim, C.-R.; Donnelly, L.R.; Choi, J.-S.
- Issue Date
- 2019
- Publisher
- World Informations Syndicate
- Keywords
- Dental hygienists; Emotional dissonance; Social-organizational support; Turnover intention; Wage satisfaction
- Citation
- Medico-Legal Update, v.19, no.1, pp.393 - 399
- Journal Title
- Medico-Legal Update
- Volume
- 19
- Number
- 1
- Start Page
- 393
- End Page
- 399
- URI
- https://scholarworks.bwise.kr/gachon/handle/2020.sw.gachon/2677
- DOI
- 10.5958/0974-1283.2019.00075.6
- ISSN
- 0971-720X
- Abstract
- Background/Objectives: Emotional dissonance is a risk factor for job dissatisfaction among healthcare workers. This study investigated the moderator variables influencing the relationship between emotional dissonance and turnover intention. Method/Statistical Analysis: This cross-sectional study surveyed 270 Korean dental hygienists working full-time at dental care facilities using a structured questionnaire. Socio-demographic characteristics, emotional dissonance, turnover intention, and individual and organizational factors were collected. The individual and organizational factors were considered moderator variables. The t-test, one-way ANOVA, and moderated multiple regression were used. Findings: Dental hygienists experiencing more emotional dissonance had higher turnover intention (p<0.001). The relationship between emotional dissonance and turnover intention was moderated by wage satisfaction and social-organizational support (p<0.05), but not by individual factors. These findings suggest that intervention strategies to buffer, effectively, turnover intention due to emotional dissonance should be developed and implemented at an organizational level. Improvements: Further studies must examine a greater variety of moderator variables that may effectively mitigate turnover intention. © 2019, World Informations Syndicate. All rights reserved.
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