Predicting Innovative Information Systems (IS) Behavior of Frontline Employees in Hotels
- Authors
- Lee, Kyoung-Joo; Yoo, Min-Seok; Lee, Hong-Joo; Kim, Su-Gyeong
- Issue Date
- Jul-2019
- Publisher
- ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
- Keywords
- Innovative IS behavior; commitment to service quality; psychological empowerment; organizational IS support; frontline employees
- Citation
- JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, v.20, no.4, pp.424 - 444
- Journal Title
- JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM
- Volume
- 20
- Number
- 4
- Start Page
- 424
- End Page
- 444
- URI
- https://scholarworks.bwise.kr/gachon/handle/2020.sw.gachon/2887
- DOI
- 10.1080/1528008X.2018.1549523
- ISSN
- 1528-008X
- Abstract
- Although the existing information systems (IS) literature investigated technology acceptance in the early stages of implementation, it is outdated and has a theoretical limitation in its understanding of users as passive recipients of technology. Addressing such limitations, this research focuses on innovative IS behavior as a crucial pattern of IS behavior. To predict innovative IS behaviors of front-office employees at hotels, this research analyzes the personal attitude of commitment to service quality and organizational conditions of psychological empowerment and organizational IS support for employees. The research results emphasize personal attitude, the significance of organizational predictors, and the effect of their interaction on innovative IS behaviors.
- Files in This Item
- There are no files associated with this item.
- Appears in
Collections - 사회과학대학 > 관광경영학과 > 1. Journal Articles
![qrcode](https://api.qrserver.com/v1/create-qr-code/?size=55x55&data=https://scholarworks.bwise.kr/gachon/handle/2020.sw.gachon/2887)
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.