Consumer Perceptions of Green Restaurants: The Halo Effects of Green Practices
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 박은혜 | - |
dc.contributor.author | 김우혁 | - |
dc.date.available | 2021-02-26T02:40:28Z | - |
dc.date.created | 2021-02-26 | - |
dc.date.issued | 2020-06 | - |
dc.identifier.issn | 1229-0424 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/gachon/handle/2020.sw.gachon/80029 | - |
dc.description.abstract | Although green practices are considered distinguished green restaurants from others, customers’ awareness that restaurants have implemented such practices tends to influence their evaluations of those restaurants’ performance in aspects unrelated to green practices. The purpose of the study is to identify the halo effects of green practices on overall customer satisfaction in green restaurants. Specifically, we collected online review from Yelp.com in April 2016 using Python. We collected 82 online reviews, 828 from 218 green-certified restaurants. The results showed that customers who recognized the restaurant’s use of local/organic ingredients shared significantly more about the restaurants’ good service. Moreover, significant moderating effects were only found in service failure situations but not in successful service delivery situations. To our knowledge, this is the first empirical study to investigate halo effects in the context of consumer satisfaction. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | (사)한국관광레저학회 | - |
dc.relation.isPartOf | 관광레저연구 | - |
dc.title | Consumer Perceptions of Green Restaurants: The Halo Effects of Green Practices | - |
dc.title.alternative | 그린 레스토랑에 대한 소비자인식: 그린활동의 후광효과 | - |
dc.type | Article | - |
dc.type.rims | ART | - |
dc.description.journalClass | 2 | - |
dc.identifier.doi | 10.31336/JTLR.2020.6.32.6.233 | - |
dc.identifier.bibliographicCitation | 관광레저연구, v.32, no.6, pp.233 - 255 | - |
dc.identifier.kciid | ART002606905 | - |
dc.description.isOpenAccess | N | - |
dc.citation.endPage | 255 | - |
dc.citation.startPage | 233 | - |
dc.citation.title | 관광레저연구 | - |
dc.citation.volume | 32 | - |
dc.citation.number | 6 | - |
dc.contributor.affiliatedAuthor | 박은혜 | - |
dc.subject.keywordAuthor | Green Practice | - |
dc.subject.keywordAuthor | Halo Effects User-generated Content | - |
dc.subject.keywordAuthor | Big Data | - |
dc.subject.keywordAuthor | 그린활동 | - |
dc.subject.keywordAuthor | 후광효과 | - |
dc.subject.keywordAuthor | 사용자생성콘텐츠 | - |
dc.subject.keywordAuthor | 빅데이터 | - |
dc.description.journalRegisteredClass | kci | - |
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