상사의 커뮤니케이션 스타일이 객실승무원의 자기효능감과 정신건강 및 심리적 웰빙에 미치는 영향: 공감능력의 조절효과The Influence of a Supervisor’s Communication Style on the Cabin Crew’s Self-efficacy, Mental Health and Psychological Well-being: The Moderating Role of Empathy
- Other Titles
- The Influence of a Supervisor’s Communication Style on the Cabin Crew’s Self-efficacy, Mental Health and Psychological Well-being: The Moderating Role of Empathy
- Authors
- 김소영; 현성협
- Issue Date
- Feb-2022
- Publisher
- 한국마이스관광학회
- Keywords
- Cabin crew; Supervisor' s communication style; Self-efficacy; Mental health; Psychological well-being; Empathy; 객실승무원; 상사의 커뮤니케이션 스타일; 자기효능감; 정신건강; 심리적 웰빙; 공감능력
- Citation
- MICE관광연구, v.22, no.1, pp.129 - 143
- Indexed
- KCI
- Journal Title
- MICE관광연구
- Volume
- 22
- Number
- 1
- Start Page
- 129
- End Page
- 143
- URI
- https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/139557
- DOI
- 10.35176/JMTR.22.1.7
- ISSN
- 2765-7787
- Abstract
- This study aimed to investigate the effects of supervisors' five communication styles on the self-efficacy of domestic airline cabin crew, and also the effects of their self-efficacy on their mental health and psychological well-being, testing their causal relations. Questionnaires were distributed and administered to the cabin crew working for a domestic airline via social networking service media. A total of 228 valid samples were used for analysis. The analysis results show that of the supervisors' five communication styles, hope- and support-oriented communication had positive(+) effects on the self-efficacy of the cabin crew, which in turn had positive(+) effects on their mental health and psychological well-being. Empathic ability had moderating effects only on causal relations between the support-oriented communication style and the self-efficacy of the cabin crew.
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Collections - 서울 사회과학대학 > 서울 관광학부 > 1. Journal Articles
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