상사의 커뮤니케이션 스타일이 객실승무원의 자기효능감과 정신건강 및 심리적 웰빙에 미치는 영향: 공감능력의 조절효과

Abstract

This study aimed to investigate the effects of supervisors' five communication styles on the self-efficacy of domestic airline cabin crew, and also the effects of their self-efficacy on their mental health and psychological well-being, testing their causal relations. Questionnaires were distributed and administered to the cabin crew working for a domestic airline via social networking service media. A total of 228 valid samples were used for analysis. The analysis results show that of the supervisors' five communication styles, hope- and support-oriented communication had positive(+) effects on the self-efficacy of the cabin crew, which in turn had positive(+) effects on their mental health and psychological well-being. Empathic ability had moderating effects only on causal relations between the support-oriented communication style and the self-efficacy of the cabin crew.