노인체육지도자의 직무환경이 감정노동과 직무만족에 미치는 영향

Abstract

The purpose of this study was to examine the relationship between emotional labor and job satisfaction according to career and job environment for elderly sports leaders. The subjects were 330 senior sports leaders in Seoul, Gyeonggi, and Chungcheong regions, and a total of 303 copies were analyzed, excluding 27 unfaithful questionnaires. The job descriptive index (JDI) developed by Smith (1965) was used as a tool for measuring job environment and job satisfaction. The scale of emotional labor was appropriately supplemented and used for the elderly sports leaders based on the questionnaire used in Kwak Hyun-wook (2015)'s study. For data processing, frequency analysis, factor analysis, and reliability analysis were performed using SPSS 23.0. In addition, a one-way ANOVA was performed to determine the difference between emotional labor and job satisfaction according to career, and a multiple regression analysis was performed on the relationship between emotional labor and job satisfaction according to job environment. As a result, it was found that there was a significant effect on emotional labor (surface behavior and inner behavior) and job satisfaction (achievement, prospect, turnover, job aptitude) according to the career of the elderly sports instructor. In addition, it was found that the job environment of the elderly sports leader has an effect on emotional labor and job satisfaction. In the future, the recognition and system of the necessity for improving the job environment and emotional management of the elderly sports leaders are required.