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A Study on Job Stress Factors Caused by Gender Ratio Imbalance in a Female-Dominated Workplace: Focusing on Male Airline Flight Attendantsopen access

Authors
Lee, KieunChoi, Jinyoung OliviaHyun, Sunghyup Sean
Issue Date
Aug-2022
Publisher
MDPI
Keywords
male flight attendants; job stress; mental health; turnover intention; gender differences in communication; relationship conflict with colleagues; hierarchical organizational culture; role overload; gender role conflict; performance appraisal; perceived family support; perceived organizational support; job position
Citation
INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH, v.19, no.15, pp.1 - 16
Indexed
SCIE
SSCI
SCOPUS
Journal Title
INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH
Volume
19
Number
15
Start Page
1
End Page
16
URI
https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/171546
DOI
10.3390/ijerph19159418
ISSN
1661-7827
Abstract
This study investigated the factors that cause job stress among male flight attendants in a female-dominated airline organization, as well as the impact of job stress on their mental health and turnover intention. It also attempted to determine whether perceived family support, perceived organizational support, and job positions had moderating effects on male flight attendants' job stress. Six job stress factors were identified through focus group interviews and a literature review. A survey was conducted from 1 January to 2 February 2022 to validate the research model, and 188 valid samples were used for statistical analysis. This study discovered that gender differences in communication, relationship conflict with colleagues, hierarchical organizational culture, and role overload had a direct impact on male flight attendants' job stress. Job stress was found to have a negative impact on mental health and a positive impact on turnover intention. Perceived organizational support was also found to reduce job stress. This study is notably the first to address stress encountered by male flight attendants at work. It offers new directions for future airline personnel management and research. It also presents practical implications, such as the development of training and personnel management programs for male flight attendants.
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Hyun, Sunghyup Sean
COLLEGE OF SOCIAL SCIENCES (SCHOOL OF TOURISM)
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