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유통업체의 서비스 품질이 고객가치와 고객만족 및 구전의도에 미치는 영향
- Issue Date
- Jun-2007
- Publisher
- 한국서비스경영학회
- Keywords
- retail service quality; customer value; customer satisfaction; word-of-mouth intention; retail service quality; customer value; customer satisfaction; word-of-mouth intention
- Citation
- 서비스경영학회지, v.8, no.2, pp 79 - 103
- Pages
- 25
- Indexed
- KCI
- Journal Title
- 서비스경영학회지
- Volume
- 8
- Number
- 2
- Start Page
- 79
- End Page
- 103
- ISSN
- 1598-1150
2713-8690
- Files in This Item
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Collections - 서울 경영대학 > 서울 경영학부 > 1. Journal Articles
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