공급사와 구매사 간의 B2B 상호작용 서비스품질이 거래성과에 미치는 영향: 철강 구매사를 중심으로The Effects of Buyer-Supplier B2B Interaction Service Quality on Transaction Performance: Focusing on Steel Buyers
- Other Titles
- The Effects of Buyer-Supplier B2B Interaction Service Quality on Transaction Performance: Focusing on Steel Buyers
- Authors
- 안병훈; 박소현; 김승철
- Issue Date
- May-2020
- Publisher
- 한국SCM학회
- Keywords
- Steel industry; Buyer and supplier; B2B interaction; Service quality; SCM performance
- Citation
- 한국SCM학회지, v.20, no.1, pp.1 - 16
- Indexed
- KCI
- Journal Title
- 한국SCM학회지
- Volume
- 20
- Number
- 1
- Start Page
- 1
- End Page
- 16
- URI
- https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/1920
- DOI
- 10.25052/KSCM.2020.05.20.1.1
- ISSN
- 1598-382X
- Abstract
- This study aims to define short-term exchange and long-term relationship factor in B2B interaction service quality and test the relationship between the short-term exchange, long-term relationship and transaction performance. Furthermore, based on the result, suggestion to steel industry on action plan regarding B2B interaction service quality will be made. Through these analysis, long-term relationship factors among B2B interaction service quality factors proved to be of great use. Moreover, Long-term supplier-buyer relationship in steel industry practically affected transaction performance. This study is the first to test the effect of supplier-buyer B2B interaction service quality on transaction performance in steel industry. Also, as the first study to use long-term relationship as indirect path in accordance with steel industry, the implication of this study can be considered significant both academically and practically.
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