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Airline Travelers' Causal Attribution of Service Failure and Its Impact on Trust and Loyalty Formation: The Moderating Role of Corporate Social Responsibility
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Nikbin, Davoud | - |
| dc.contributor.author | Hyun, Sunghyup Sean | - |
| dc.contributor.author | Iranmanesh, Mohammad | - |
| dc.contributor.author | Maghsoudi, Amin | - |
| dc.contributor.author | Jeong, Chul | - |
| dc.date.accessioned | 2021-08-02T17:26:36Z | - |
| dc.date.available | 2021-08-02T17:26:36Z | - |
| dc.date.created | 2021-05-11 | - |
| dc.date.issued | 2016-04 | - |
| dc.identifier.issn | 1094-1665 | - |
| dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/23850 | - |
| dc.language | 영어 | - |
| dc.language.iso | en | - |
| dc.publisher | ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD | - |
| dc.title | Airline Travelers' Causal Attribution of Service Failure and Its Impact on Trust and Loyalty Formation: The Moderating Role of Corporate Social Responsibility | - |
| dc.type | Article | - |
| dc.contributor.affiliatedAuthor | Hyun, Sunghyup Sean | - |
| dc.contributor.affiliatedAuthor | Jeong, Chul | - |
| dc.identifier.doi | 10.1080/10941665.2015.1048265 | - |
| dc.identifier.scopusid | 2-s2.0-84960815470 | - |
| dc.identifier.wosid | 000371905100001 | - |
| dc.identifier.bibliographicCitation | ASIA PACIFIC JOURNAL OF TOURISM RESEARCH, v.21, no.4, pp.355 - 374 | - |
| dc.relation.isPartOf | ASIA PACIFIC JOURNAL OF TOURISM RESEARCH | - |
| dc.citation.title | ASIA PACIFIC JOURNAL OF TOURISM RESEARCH | - |
| dc.citation.volume | 21 | - |
| dc.citation.number | 4 | - |
| dc.citation.startPage | 355 | - |
| dc.citation.endPage | 374 | - |
| dc.type.rims | ART | - |
| dc.type.docType | Article | - |
| dc.description.journalClass | 1 | - |
| dc.description.isOpenAccess | N | - |
| dc.description.journalRegisteredClass | ssci | - |
| dc.description.journalRegisteredClass | scopus | - |
| dc.relation.journalResearchArea | Social Sciences - Other Topics | - |
| dc.relation.journalWebOfScienceCategory | Hospitality, Leisure, Sport & Tourism | - |
| dc.subject.keywordPlus | WORD-OF-MOUTH | - |
| dc.subject.keywordPlus | CUSTOMER SATISFACTION | - |
| dc.subject.keywordPlus | CONSUMER SATISFACTION | - |
| dc.subject.keywordPlus | RECOVERY SATISFACTION | - |
| dc.subject.keywordPlus | PERCEIVED JUSTICE | - |
| dc.subject.keywordPlus | SHAREHOLDER VALUE | - |
| dc.subject.keywordPlus | RESPONSES | - |
| dc.subject.keywordPlus | COMPANY | - |
| dc.subject.keywordPlus | MODEL | - |
| dc.subject.keywordPlus | IDENTIFICATION | - |
| dc.subject.keywordAuthor | airline travelers | - |
| dc.subject.keywordAuthor | casual attribution | - |
| dc.subject.keywordAuthor | controllability | - |
| dc.subject.keywordAuthor | corporate social responsibility | - |
| dc.subject.keywordAuthor | loyalty | - |
| dc.subject.keywordAuthor | Malaysia | - |
| dc.subject.keywordAuthor | stability | - |
| dc.subject.keywordAuthor | trust | - |
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Collections - 서울 사회과학대학 > 서울 관광학부 > 1. Journal Articles
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Related Researcher
- Hyun, Sunghyup Sean
- COLLEGE OF SOCIAL SCIENCES (SCHOOL OF TOURISM)