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Airline Travelers' Causal Attribution of Service Failure and Its Impact on Trust and Loyalty Formation: The Moderating Role of Corporate Social Responsibility
- Issue Date
- Apr-2016
- Publisher
- ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
- Keywords
- airline travelers; casual attribution; controllability; corporate social responsibility; loyalty; Malaysia; stability; trust
- Citation
- ASIA PACIFIC JOURNAL OF TOURISM RESEARCH, v.21, no.4, pp.355 - 374
- Indexed
- SSCI
SCOPUS
- Journal Title
- ASIA PACIFIC JOURNAL OF TOURISM RESEARCH
- Volume
- 21
- Number
- 4
- Start Page
- 355
- End Page
- 374
- ISSN
- 1094-1665
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- There are no files associated with this item.
- Appears in
Collections - 서울 사회과학대학 > 서울 관광학부 > 1. Journal Articles
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Related Researcher
- Hyun, Sunghyup Sean
- COLLEGE OF SOCIAL SCIENCES (SCHOOL OF TOURISM)