Critical success factors for mutual collaboration with suppliers in IT outsourcing industry: a case study of a top IT outsourcing company in Korea
- Authors
- Cha, Kyung-Jin; Kim, Yang Sok
- Issue Date
- Jan-2018
- Publisher
- TAYLOR & FRANCIS LTD
- Keywords
- SRM; partnership; IT outsourcing industry; outsourcing
- Citation
- ENTERPRISE INFORMATION SYSTEMS, v.12, no.1, pp.76 - 95
- Indexed
- SCIE
SCOPUS
- Journal Title
- ENTERPRISE INFORMATION SYSTEMS
- Volume
- 12
- Number
- 1
- Start Page
- 76
- End Page
- 95
- URI
- https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/3404
- DOI
- 10.1080/17517575.2016.1196734
- ISSN
- 1751-7575
- Abstract
- Nowadays, information technology (IT) outsourcing companies face enduring demands to reduce cost while increasing productivity. This pressure leads many IT outsourcing companies to rely on outsourcing arrangements with IT personnel suppliers. In order to maximise efficiency, outsourcing companies have focused on fostering high-performing suppliers through improved collaboration and mutual relations. However, it is very difficult to advance to a long-term partnership using the existing outsourcing process because of insufficient collaboration between IT outsourcing companies and their suppliers. Based on collaboration perspective of supply chain management (SCM), this study identifies the critical success factors for collaborative strategic partnerships and presents an evaluation framework for assessing and managing suppliers. We have developed an organisational process model for Supplier relationship management (SRM)-based collaboration which includes some of the key constructs from the previous studies and interviews with the IT outsourcing industry people. In this study, we will identify four types of strategic suppliers and suggest approaches for improving collaborative relationship between an IT outsourcing company and its partner companies. In addition, to validate the feasibility of the proposed model, we applied it to a well-known Korean IT outsourcing company ‘A’.
- Files in This Item
-
Go to Link
- Appears in
Collections - 서울 경영대학 > 서울 경영학부 > 1. Journal Articles
![qrcode](https://api.qrserver.com/v1/create-qr-code/?size=55x55&data=https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/3404)
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.