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카노모델을 활용한 고속철도 고객의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구：항공기 및 고속버스 고객과의 비교A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers： Comparing with the Airline and Express Bus Customers
- Other Titles
- A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers： Comparing with the Airline and Express Bus Customers
- Issue Date
- Sep-2005
- Publisher
- 한국품질경영학회
- Keywords
- Service Quality; SERVQUAL; SERVPERF; Kano Model; Switching Barriers
- Citation
- 품질경영학회지, v.33, no.3, pp.71 - 90
- Journal Title
- 품질경영학회지
- Volume
- 33
- Number
- 3
- Start Page
- 71
- End Page
- 90
- ISSN
- 1229-1889
- Files in This Item
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Related Researcher
- Yoo, Han Ju
- College of Business Administration (School of Business Administration)