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영업사원이 지각한 고객의 지원이 적응판매행동에 미치는 영향 : 금융서비스업을 중심으로
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유재원
Article
Issue Date
2024
Citation
고객만족경영연구, v.26, no.1, pp 23 - 43
Publisher
한국고객만족경영학회
1
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Author
Yoo, Jae won
1
Subject
Adaptive Selling Behavior
1
Cognitive Support by Customer
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Customer Affect
1
Customer Expertise
1
Customer Role Readiness
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Emotional Support by Customer
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Product Complexity
1
Work Engagement
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고객 역할 준비
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고객 전문성
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