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Customer influence on frontline employee work engagement
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Yoo, Jaewon
; Chen, Jing; Frankwick, Gary L.
Article
Issue Date
2023
Citation
INTERNATIONAL JOURNAL OF BANK MARKETING, v.41, no.6, pp 1443 - 1463
Publisher
EMERALD GROUP PUBLISHING LTD
1
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Author
Chen, Jing
1
Yoo, Jae won
1
Subject
ABUSIVE SUPERVISION
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Customer power
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Customer support
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DARK SIDE
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Frontline employees
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JOB RESOURCES
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MEDIATING ROLE
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ORGANIZATIONAL CITIZENSHIP BEHAVIOR
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Date Issued
2023
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Article
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ENG
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INTERNATIONAL JOURNAL OF BANK MAR...
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