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How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
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Lee, Myoung-Soung;
Yoo, Jaewon
Article
Issue Date
2023
Citation
INTERNATIONAL JOURNAL OF BANK MARKETING, v.41, no.7, pp 1945 - 1973
Publisher
EMERALD GROUP PUBLISHING LTD
1
Discover
Author
Yoo, Jae won
1
Lee, Myoung-Soung
1
Subject
Ambiguous customer expectation
1
BURNOUT
1
Customer demandingness
1
DISCRIMINANT VALIDITY
1
Employees stewardship toward cust...
1
Job demands-resources (JD-R) model
1
ORGANIZATION FIT
1
PERSON-JOB FIT
1
SALES PERFORMANCE
1
SELF-EFFICACY
1
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Date Issued
2023
1
Type
Article
1
Language
ENG
1
Journal
INTERNATIONAL JOURNAL OF BANK MAR...
1