Exploring the Antecedents for Continuance Intention of Electronic Litigation Systems

Abstract

In recent years, due to the changes in industries triggered by the fourth industrial revolution, Legaltech based on big data and artificial intelligence began to appear as an area of industrial services for electronic litigations that have been centered on simple electronic document processing. The expansion of electronic litigation services has significant implications in terms of enhancing the efficiency, transparency, and reliability of legal administrative work along with the expansion of universal legal services. Therefore, this study empirically verified the effects of the quality factors of the electronic litigation system on users' perceived value cognition and continuance intentions. This study is meaningful in that it analyzed the electronic litigation system from the user's point of view and provided basic data for the improvement and diffusion of the electronic litigation system.