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유통업체의 고객서비스 성과평가를 위한 CRM Scorecard 적용방안에 관한 연구
박주영
Conference
Issue Date
2009
Citation
IT융합시대의 지식서비스산업 경쟁력 강화, pp.13 - 31
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서비스사이언스학회
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KO; 코엑스(서울)
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2009
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