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서비스 실패의 심각성과 통제성이 회복만족에 미치는 영향 - 불평에 대한 태도(ATC)의 조절역할을 중심으로-
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유호범; 지희진;
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Article
Issue Date
2013
Citation
대한경영학회지, v.26, no.4, pp.829 - 850
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대한경영학회
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Author
Kang, Gi Du
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ATC: Attitude Toward Complaining.
1
Future Complaint Intentions
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Recovery Satisfaction
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Services Controllability
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미래불평의도
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