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Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality
Jung, Jin Ho;
Yoo, Jaewon Jay
; Arnold, Todd J.
Article
Issue Date
2017
Citation
JOURNAL OF SERVICE RESEARCH, v.20, no.4, pp.426 - 440
Publisher
SAGE PUBLICATIONS INC
1
Discover
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Arnold, Todd J.
1
Subject
BEHAVIOR
1
customer support behaviors
1
customer-perceived service climate
1
customer-to-customer interaction
1
EMPLOYEES
1
ENCOUNTER
1
EXPERIENCE
1
IMPACT
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MODEL
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PERCEPTIONS
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Journal of Service Research
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