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Results 1-2 of 2 (Search time: 0.005 seconds).
Perceived customer participation and work engagement: the path through emotional labor
Yoo, Jaewon
Article
Issue Date
2016
Citation
INTERNATIONAL JOURNAL OF BANK MARKETING, v.34, no.7, pp.1009 - 1024
Publisher
EMERALD GROUP PUBLISHING LTD
Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources: The Influence Upon Deep and Surface Acting
Go to Link
Yoo, Jaewon (Jay)
; Arnold, Todd J.
Article
Issue Date
2016
Citation
JOURNAL OF SERVICE RESEARCH, v.19, no.1, pp.102 - 117
Publisher
SAGE PUBLICATIONS INC
1
Discover
Author
Yoo, Jae won
2
Arnold, Todd J.
1
Subject
BURNOUT
1
CONSEQUENCES
1
customer crowding
1
Customer orientation
1
customer participation
1
customer-oriented attitude
1
EMOTIONAL LABOR
1
emotional labor
1
Emotional labour
1
EMPLOYEES
1
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English
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Journal
International Journal of Bank Mar...
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Journal of Service Research
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