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조직의 서비스풍토와 종업원의 조직몰입 및 서비스제공 능력의 관련성에 관한 연구
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이태식
;
강기두
; 김동욱; 오명문
Article
Issue Date
2009
Citation
대한경영학회지, v.22, no.1, pp.499 - 524
Publisher
대한경영학회
SERVPERF모형을 이용한 해상운송인의 서비스 품질 결정요인에 관한 연구
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김용덕
; 박미진
Article
Issue Date
2006
Citation
해운물류연구, v.49, pp.43 - 65
Publisher
한국해운물류학회
중국외식시장의 서비스품질 측정에 관한 연구
강릉연;
송창석
Article
Issue Date
2009
Citation
사회과학논총, no.11, pp.83 - 105
Publisher
숭실대학교 사회과학연구소
서비스품질일관성지수의 개발 및 측정에 관한 연구 - 유통산업을 중심으로 -
송광석;
유한주
Article
Issue Date
2008
Citation
한국생산관리학회지, v.19, no.3, pp.149 - 179
Publisher
한국생산관리학회
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China Food Service Industry
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organizational commitment
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PCI
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