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서비스 종업원과 물리적 환경간의 상호작용이 고객시민행동에 미치는 영향: 고객가치의 매개역할을 중심으로
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박참다운;
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Issue Date
2017
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기업경영연구, v.24, no.2, pp.153 - 177
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한국기업경영학회
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Customer Citizenship Behavior
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Customer Perceived Value
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Ethical Sales Behavior
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