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서비스 종업원의 성격특성이 고객충성도에 미치는 영향: 상호작용과 고객만족의 매개효과
권철환;
조동혁
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Issue Date
2020
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글로벌경영학회지, v.17, no.3, pp.278 - 299
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글로벌경영학회
숙박예약서비스 환경에서 e-서비스스케이프가 고객충성도에 미치는 영향: 한·중 비교를 중심으로
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2021
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글로벌경영학회지, v.18, no.2, pp.53 - 71
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글로벌경영학회
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