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온라인 동영상 서비스의 혐오표현 콘텐츠 이용 경험과 규제 인식이 이용과 지속 이용 의도에 미치는 영향
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김형지; 김유석; 김용희
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Issue Date
2021
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서비스경영학회지, v.22, no.1, pp.231 - 249
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한국서비스경영학회
고객관계관리(CRM) 활동의 관계편익이 브랜드 이미지와 추천의도에 미치는 영향: 차량판매 딜러를 중심으로
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피채희; 이채현;
최정일
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Issue Date
2022
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서비스경영학회지, v.23, no.5, pp.53 - 76
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한국서비스경영학회
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