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공공도서관의 서비스스케이프가 고객충성도에 미치는 영향에 관한 연구
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김영희;
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Issue Date
2023
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품질경영학회지, v.51, no.1, pp.19 - 36
Publisher
한국품질경영학회
서비스품질과 감성품질이 브랜드팬십에 미치는 영향 - 영유아 교육기관 학부모를 대상으로
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류미현;
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2023
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품질경영학회지, v.51, no.3, pp.347 - 362
Publisher
한국품질경영학회
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