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유통산업의 서비스품질 수준 비교와 전환장벽에 관한 연구 -백화점과 대형할인점을 중심으로-
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유한주
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2004
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품질경영학회지, v.32, no.2, pp.109 - 131
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한국품질경영학회
카노모델을 활용한 고속철도 고객의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구:항공기 및 고속버스 고객과의 비교
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유한주
; 송광석
Article
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2005
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품질경영학회지, v.33, no.3, pp.71 - 90
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한국품질경영학회
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