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서비스 종업원의 성격특성이 고객충성도에 미치는 영향: 상호작용과 고객만족의 매개효과
권철환;
조동혁
; 한민아
Article
Issue Date
2020
Citation
글로벌경영학회지, v.17, no.3, pp.278 - 299
Publisher
글로벌경영학회
1
Discover
Author
JO, DONG HYUK
1
한민아
1
Subject
Customer Loyalty
1
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1
Personality
1
Service Employee
1
고객만족
1
고객충성도
1
서비스 종업원
1
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1
Date Issued
2020
1
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