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SERVANT LEADERSHIP AND CUSTOMER SERVICE QUALITY AT KOREAN HOTELS: MULTILEVEL ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS A MEDIATOR
Kwak, Won Jun
; Kim, Hwa-Kyung
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2015
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SOCIAL BEHAVIOR AND PERSONALITY, v.43, no.8, pp.1287 - 1298
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SOC PERSONALITY RES INC
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Kim, Hwa-Kyung
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customer service
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hotel employees
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leadership of staff
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PROCEDURAL JUSTICE CLIMATE
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servant leadership
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