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고객 불량행동으로 인한 종업원의 정서적 반응이 직무만족에 미치는 영향에 관한 연구 - 감정노동 성향(진심, 표면)의 조절효과를 중심으로
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초필연; 이근태;
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Issue Date
2014
Citation
대한경영학회지, v.27, no.2, pp.285 - 309
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대한경영학회
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Kang, Gi Du
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deep acting
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Dysfunctional Consumer Behavior
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Emotional Exhaustion
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surface acting
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2014
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Korean
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