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카노모델을 활용한 고객군의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구- 백화점과 대형할인점 고객을 중심으로-
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유한주
; 송광석; 김종천
Article
Issue Date
2004
Citation
서비스경영학회지, v.5, no.2, pp.3 - 32
Publisher
한국서비스경영학회
카노모델을 활용한 고속철도 고객의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구:항공기 및 고속버스 고객과의 비교
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유한주
; 송광석
Article
Issue Date
2005
Citation
품질경영학회지, v.33, no.3, pp.71 - 90
Publisher
한국품질경영학회
1
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Author
Yoo, Han Ju
2
김종천
1
Subject
Service Quality
2
SERVPERF
2
SERVQUAL
2
Switching Barriers
2
Date Issued
2005
1
2004
1
Type
Article
2
Language
Korean
2
Journal
서비스경영학회지
1
품질경영학회지
1
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