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입학사정관전형의 품질기능전개 적용에 관한 연구
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유한주
; 이희정; 박의정; 김종훈
Article
Issue Date
2011
Citation
서비스경영학회지, v.12, no.2, pp.217 - 235
Publisher
한국서비스경영학회
서비스회복 수행이 서비스회복 만족, 브랜드이미지 및 충성도에 미치는 영향에 관한 연구: 이동통신사와 패밀리레스토랑을 중심으로
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박의정; 정지아;
유한주
Article
Issue Date
2015
Citation
서비스경영학회지, v.16, no.1, pp.245 - 265
Publisher
한국서비스경영학회
Kano 모델의 매력적 품질에 기반한 서비스품질지수(ASQI) 개발에 관한 연구: 국내 항공사 서비스품질에 적용
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정지아; 박의정;
유한주
Article
Issue Date
2014
Citation
서비스경영학회지, v.15, no.5, pp.221 - 253
Publisher
한국서비스경영학회
1
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Author
Yoo, Han Ju
3
정지아
2
김종훈
1
이희정
1
Subject
admissions officer system
1
AHP(analytic hierarchy process)
1
Attractive Service Quality Index
1
Customer Satisfaction
1
Customer Satisfaction-coefficient
1
QFD(quality function deployment)
1
RECOVSAT
1
Service Failure
1
Service Quality
1
Service Quality Index
1
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Korean
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