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서비스 현장코칭품질이 서비스접점직원의 자기효능감과 회복탄력성에 미치는 영향
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이채현; 오해영; 오선미;
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Article
Issue Date
2019
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서비스경영학회지, v.20, no.5, pp.1 - 22
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한국서비스경영학회
모바일 커머스 환경에서 기술기반 셀프서비스 특성이 재구매 의도에 미치는 영향
강명섭; 이채현;
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Issue Date
2021
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서비스경영학회지, v.22, no.1, pp.160 - 188
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한국서비스경영학회
고객관계관리(CRM) 활동의 관계편익이 브랜드 이미지와 추천의도에 미치는 영향: 차량판매 딜러를 중심으로
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피채희; 이채현;
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Issue Date
2022
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서비스경영학회지, v.23, no.5, pp.53 - 76
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한국서비스경영학회
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Choi, Jeongil
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