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Influence of customer participation from the employee perspective
Yoo, Jaewon
; Chen, Jing; Frankwick, Gary L.
Article
Issue Date
2021
Citation
INTERNATIONAL JOURNAL OF BANK MARKETING, v.39, no.1, pp.24 - 47
Publisher
EMERALD GROUP PUBLISHING LTD
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Author
Frankwick, Gary L.
1
Subject
CO-CREATION
1
Customer orientation
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Customer participation
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INTENSIVE BUSINESS SERVICES
1
JOB DEMANDS
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Job demands-resources model
1
Organizational citizenship behavior
1
ORIENTATION
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Perceived fit with customer
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PERFORMANCE
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2021
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