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고객과다요구와 고객불량행동이 고객지향행동에 미치는 영향: 관계지향문화의 조절효과
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김정은;
유재원
Article
Issue Date
2022
Citation
대한경영학회지, v.35, no.8, pp.1527 - 1553
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대한경영학회
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Author
Yoo, Jae won
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김정은
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Subject
Customer Demandingness
1
Dysfunctional Customer Behavior
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Emotional Exhaustion
1
감정고갈
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고객과다요구
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고객불량행동
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관계지향문화
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