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Results 1-1 of 1 (Search time: 0.006 seconds).
Customer influence on frontline employee work engagement
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Yoo, Jaewon
; Chen, Jing; Frankwick, Gary L.
Article
Issue Date
2023
Citation
INTERNATIONAL JOURNAL OF BANK MARKETING, v.41, no.6, pp 1443 - 1463
Publisher
EMERALD GROUP PUBLISHING LTD
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Author
Chen, Jing
1
Frankwick, Gary L.
1
Yoo, Jae won
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Subject
Customer power
1
Customer support
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Frontline employees
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JOB RESOURCES
1
MEDIATING ROLE
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ORGANIZATIONAL CITIZENSHIP BEHAVIOR
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ORIENTATION
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Product complexity
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2023
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