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한국 중소기업의 품질경영 실태분석에 의한 경쟁력 제고방안 연구
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이재관;
유한주
Article
Issue Date
2004
Citation
품질경영학회지, v.32, no.3, pp.94 - 108
Publisher
한국품질경영학회
카노모델을 활용한 고객군의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구- 백화점과 대형할인점 고객을 중심으로-
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유한주
; 송광석; 김종천
Article
Issue Date
2004
Citation
서비스경영학회지, v.5, no.2, pp.3 - 32
Publisher
한국서비스경영학회
전사적 자원관리 시스템(ERP) 도입기업의 표준템플릿 적합도 측정에 관한 연구 - 자동차 부품산업을 중심으로 -
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유한주
; 송광석; 이명진
Article
Issue Date
2004
Citation
한국경영공학회지, v.9, no.2, pp.233 - 250
Publisher
한국경영공학회
6 시그마를 이용한 국내 유통산업의 서비스품질 평가에 관한 연구
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유한주
; 송광석
Article
Issue Date
2006
Citation
품질경영학회지, v.34, no.4, pp.110 - 124
Publisher
한국품질경영학회
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송광석
7
Lee, Jae Kwan
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김백륜
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김종천
1
이명진
1
이영순
1
이정우
1
최민영
1
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Service Quality
5
SERVPERF
3
SERVQUAL
3
Switching Barriers
3
Kano Model
2
6 Sigma
1
AHP
1
AHP(analytic hierarchy process)
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Automobile Part Industries
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BNQA(Baldrige National Quality Aw...
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품질경영학회지
11
서비스경영학회지
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한국경영공학회지
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