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Results 21-24 of 24 (Search time: 0.159 seconds).
자동차 보험에서 비대면 채널로의 전환이 전환의도에 미치는 영향
전소영;
유한주
Article
Issue Date
2020
Citation
서비스경영학회지, v.21, no.3, pp.277 - 300
Publisher
한국서비스경영학회
카노모델을 활용한 고객군의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구- 백화점과 대형할인점 고객을 중심으로-
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유한주
; 송광석; 김종천
Article
Issue Date
2004
Citation
서비스경영학회지, v.5, no.2, pp.3 - 32
Publisher
한국서비스경영학회
HTML5 서비스 품질이 스마트러닝 사용의도에 관한 연구
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노은희; 이홍제;
한경석
Article
Issue Date
2017
Citation
디지털컨텐츠학회논문지, v.18, no.5, pp.869 - 879
Publisher
한국디지털콘텐츠학회
6 시그마를 이용한 국내 유통산업의 서비스품질 평가에 관한 연구
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유한주
; 송광석
Article
Issue Date
2006
Citation
품질경영학회지, v.34, no.4, pp.110 - 124
Publisher
한국품질경영학회
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Yoo, Han Ju
12
송광석
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Choi, Jeongil
5
Han, Kyeong Seok
2
박의정
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전소영
2
정지아
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JO, DONG HYUK
1
Kang, Gi Du
1
Cheon, Hongsik John
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서비스품질
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Customer Satisfaction
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Kano Model
4
SERVQUAL
4
SERVPERF
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Switching Barriers
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고객만족
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서비스 품질
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6 Sigma
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