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Results 1-1 of 1 (Search time: 0.004 seconds).
Customer power and frontline employee voice behavior
Yoo, Jaewon
Article
Issue Date
2017
Citation
EUROPEAN JOURNAL OF MARKETING, v.51, no.1, pp.238 - 256
Publisher
EMERALD GROUP PUBLISHING LTD
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ANTECEDENTS
1
Customer power
1
DETERMINANTS
1
LEADERSHIP
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Managerial openness
1
ORGANIZATIONAL CITIZENSHIP BEHAVIOR
1
PSYCHOLOGICAL EMPOWERMENT
1
Psychological empowerment
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SELF-EFFICACY
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SOCIAL POWER
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European Journal of Marketing
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