전자통관 단일창구 활용 및 성과에 관한 실증 연구

Abstract

This study is to develop research models suitable for e-Customs Clearance Single Window and empirically analyze them in order to examine and verify factors affecting e-Customs Clearance system in Korea on the basis of previously-verified studies such as Technology Accept Model(TAM), Task-Technology Fit Model(TTF) and managing tool like a Plan-Do-Check-reAct(PDCA) Model. Among many factors, this paper comprehensively analyzes an acceptance factor, which is one of the factors affecting the implementation and performance of e-Customs Clearance Single Window, from the Information Technological context, the Public Administration Task context in the customs clearance office, and the quality management environmental context. The finding from this paper are four factors which affecting on the e-Customs Clearance Single Window. The planing phase's factors affecting on the Do, Check, reAct, use rate and effect. The doing phase's factors don't affecting on the Check, reAct, use rate and effect. The checking phase's factors affecting a little bit on the reAct and effect but don't affecting on use rate. The reActing phase's factors don't affecting on use rate, but affecting on the effect. The use rate of e-Customs Clearance Single Windows affecting on the effect a little bit. So we can say there are the correlation between IT acceptance and performance on the e-Customs Clearance Single Window.