Surviving a Crisis: How Crisis Type and Psychological Distance Can Inform Corporate Crisis Responses
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Lee, S.Y. | - |
dc.contributor.author | Sung, Y.H. | - |
dc.contributor.author | Choi, D. | - |
dc.contributor.author | Kim, D.H. | - |
dc.date.accessioned | 2023-03-08T11:47:57Z | - |
dc.date.available | 2023-03-08T11:47:57Z | - |
dc.date.issued | 2021 | - |
dc.identifier.issn | 0167-4544 | - |
dc.identifier.issn | 1573-0697 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/cau/handle/2019.sw.cau/62641 | - |
dc.description.abstract | This research examines how one’s construal level of a crisis differs by crisis type, and how the interplay of crisis type (self-threatening vs. society-threatening) and apology appeal type (emotional vs. informational) impacts the effectiveness of apology messages in a corporate crisis context. Findings indicate that one’s mental construal toward a crisis varies by crisis type, with a self-threatening crisis leading to a lower level of construal than a society-threatening one. Findings further suggest that in a society-threatening crisis condition, an informational apology was more effective than an emotional one. However, in a self-threatening crisis condition, there was no significant difference between two different message types. These findings offer valuable guidelines for developing effective crisis response strategy. © 2019, Springer Nature B.V. | - |
dc.format.extent | 17 | - |
dc.language | 영어 | - |
dc.language.iso | ENG | - |
dc.publisher | Springer Science and Business Media B.V. | - |
dc.title | Surviving a Crisis: How Crisis Type and Psychological Distance Can Inform Corporate Crisis Responses | - |
dc.type | Article | - |
dc.identifier.doi | 10.1007/s10551-019-04233-5 | - |
dc.identifier.bibliographicCitation | Journal of Business Ethics, v.168, no.4, pp 795 - 811 | - |
dc.description.isOpenAccess | N | - |
dc.identifier.scopusid | 2-s2.0-85068009930 | - |
dc.citation.endPage | 811 | - |
dc.citation.number | 4 | - |
dc.citation.startPage | 795 | - |
dc.citation.title | Journal of Business Ethics | - |
dc.citation.volume | 168 | - |
dc.type.docType | Article | - |
dc.publisher.location | 네델란드 | - |
dc.subject.keywordAuthor | Apology message appeal | - |
dc.subject.keywordAuthor | Construal level theory | - |
dc.subject.keywordAuthor | Crisis management communication | - |
dc.subject.keywordAuthor | Crisis type | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
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